Trustpilot’s “Content Integrity Team” and Review Authenticity

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    1. Trustpilot’s Content Integrity Team Admission:

    The passage reveals that Trustpilot’s “content integrity team,” responsible for removing Shoprocket reviews, acknowledges that a particular review is not about Trustpilot itself. Despite this recognition, the review remains visible on the platform, receiving a 5-star rating.

    2. Inconsistency in Review Authenticity:

    The author notes an inconsistency in the types of reviews present on Trustpilot. While the specific review mentioned appears to be unrelated to Trustpilot, it still receives a positive rating. This contrasts with the general observation that there are numerous 1-star reviews, few 2 or 3-star reviews, and many 5-star reviews. The author questions the authenticity of this pattern.

    3. Change in Format and Tone:

    The passage observes a sudden change in the format and tone of reviews. Unlike the ones the author characterizes as potentially fake or unrelated, these reviews, particularly the most recent 1-star reviews, are deemed genuine by the author. The author notes the absence of a cherry-picking process, suggesting these are a representative sample of recent 1-star reviews.

    4. Appearance of Authenticity:

    The author expresses a shift in perception, stating that the recent 1-star reviews appear genuine. The change in format and tone is highlighted, and the author distinguishes these reviews from the ones previously flagged as potentially fake or unrelated.

    Key Themes:

    Admission by Trustpilot’s content integrity team regarding a review unrelated to Trustpilot.
    Inconsistency in the distribution of review ratings.
    Change in format and tone observed in recent reviews.
    Author’s perception of authenticity in recent 1-star reviews.


    The passage implies potential issues with Trustpilot’s content moderation, as a review acknowledged to be unrelated to Trustpilot remains visible. The noted inconsistency in the distribution of ratings raises questions about the overall credibility of reviews on the platform. The change in format and tone, particularly in recent 1-star reviews, suggests a nuanced evaluation of authenticity by the author, challenging assumptions made about the nature of Trustpilot reviews.

    #77 Reply

    I am writing to express my deep dissatisfaction with the recent handling of my experience on Trustpilot.

    My submitted review for, reflecting my genuine and negative encounter with the company, was unexpectedly removed. The Content Integrity Team cited an inability to verify its authenticity as the reason for its removal.

    In response to your request, I promptly provided the necessary documentation, including the order confirmation and proof of payment, to validate the authenticity of my review. Despite these efforts, my review remains deleted, raising concerns about the transparency of Trustpilot’s content moderation process.

    In a subsequent communication, I expressed my concern that Trustpilot may be collaborating with to suppress unfavorable reviews. While I understand the importance of maintaining platform credibility, the lack of transparency in the decision-making process casts doubt on Trustpilot’s commitment to unbiased reviews.

    I kindly request a reconsideration of your decision and the reinstatement of my review. It is disheartening to think that Trustpilot, a platform founded on the principles of transparent consumer feedback, may compromise these ideals. If, after providing the requested documentation, my review still fails to meet your standards, it raises serious questions about the fairness and effectiveness of your review verification process.

    This experience has genuinely disappointed me, as I expected a higher standard from a platform dedicated to fostering transparency and trust. I sincerely hope you give due consideration to my concerns and address them promptly.

    #82 Reply

    This company also removed my negative review about a supposed company,, despite having proof from my bank, Aidexa, confirming that the company received the payment. The company never delivered the goods, falsely claiming they hadn’t received the money. continues to scam people globally, and TrustPilot seems complicit in their actions by deleting negative reviews. Despite providing evidence, TrustPilot appears indifferent to their clients being scammers, suggesting a conflict of interest due to financial arrangements.

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