Trustpilot of holding businesses hostage and violating its own terms and the law

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    Laura
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    Introduction:
    The article criticizes Trustpilot’s claim of being a “free and open” platform, asserting that, in reality, the company engages in practices opposite to its promises. It accuses Trustpilot of holding businesses hostage and violating its own terms and the law.

    Background:
    The author recounts their involuntary association with Trustpilot when a user left a 5-star review for Shoprocket in 2019. Despite not actively choosing Trustpilot, the company became listed, exposing them to public reviews beyond their control.

    Ideal Concept vs. Reality:
    The article explores the apparent contradiction between Trustpilot’s stated ideals—being an open platform powered by genuine user experiences—and the negative experiences faced by businesses. It highlights the platform’s potential for authenticity but suggests a darker side beneath the surface.

    Trustpilot’s Alleged Coercion Tactics:
    The author describes enduring persistent sales efforts from Trustpilot, characterizing them as “pushy.” The climax is reached when Trustpilot is accused of resorting to outright extortion in dealing with the businesses on its platform.

    #68 Reply
    Lisa
    Guest

    Fascinating article! I decided to register and contribute to the discussion because we’ve encountered a similar situation with one of our clients. They’re facing accusations of being “misleading to consumers and the community” simply for showcasing the Trustpilot logo and featuring their reviews on…

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